WHEN IS MY PAYMENT DUE?
Billing Statements are mailed out the first week of the month and are due and payable upon receipt. Accounts are considered delinquent if not paid by the 25th of the month. A delinquent bill will be assessed a $5.00 late charge which will appear in the following months billing.
Accounts of multi users, such as trailer parks, multi family dwelling, etc., will be assessed a $5.00 late charge for each active unit.
Because of this policy, it is important for you the consumer to pay on time. Payments are recorded on the day received by the District office. Payments are not recorded as paid by the date on the check or by the date of post marks. Payments received after regular office hours (5:00 p.m.) are recorded on the following business day and may result in a late fee. The only exception is if the 25th of a month falls on a weekend or holiday at which time payments received by mail or person at the beginning (8:00 a.m.) of the next business day will be recorded as an on time payment. If a correction or adjustment to a billing must be made, the customer must request action in the same month as the billing is received.
HOW CAN I PAY MY WATER BILL.
1. Pay by cash, check, or money order at our office located at 4132 N 15675 W in Altamont. We also have a drive-up payment drop box with the last daily collection at 5:00 p.m. during business hours. Payments made after hours are recorded on the next business day and may result in a late fee.
2. Send a check or money order payable to Upper Country Water and addressed to:
PO Box 406, Altamont, Ut 84001. Please return with your payment stub or write your account number(s) on the check.
3. Pay online through a Bill Payment Program. These programs are offered through your financial institution usually at no charge to you. You will provide them with our mailing address, your account number(s), account name(s) and the amount of payment you would like sent. Please be aware they have a time frame of when you request the payment and to when it is delivered to us by check via postal service. Payments are credited to your account on the date we receive them, and not by the check date or post mark.
4. Pay online with a credit card through Instant Payments. The link is provided in the MAKE A PAYMENT tab on the menu. Please be aware that this is a payment option available for you convenience and any additional fees charged above your water usage bill payment are collected and retained by Instant Payments. You will acknowledge your acceptance of these fees prior to submitting your payment for processing. Please be aware that payments are pending for 24 hours before they post to Upper Country Water and may result in a late fee if not settled before the due date of the 25th of the month OR may result in termination of your service if you are paying a delinquent notice amount and it is not settled before the termination date and time.